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Spørsmål 2 av 5 · Fritekst
You are preparing a study for Nordlys Bank to understand why customers are not adopting a new mobile authentication feature.
Write a short research process plan that follows these steps in order: topic → proposal → literature review → design → access/ethics → data collection → analysis.
For each step, give 1–2 concrete actions tailored to this case (e.g., what you would search for in the literature, what design/strategy you would choose, and what ethical/access issues you would anticipate).
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